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Terms & Conditions

2ToneFit - Luxury active wear for women. Look good, feel great and workout in style with our unique range of fashionable and comfortable fitness clothes.

 

TERMS & CONDITIONS

Welcome to the 2TONEFIT.COM terms and conditions, which apply to all items ordered from 2TONEFIT.COM. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you.

We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order. 

Before placing an order, if you have any queries relating to these terms and conditions, please contact our Customer Services team.

UK DELIVERY OPTIONS
 
We offer two delivery options for UK customers: 
(1) Standard Delivery (FREE)
(2) Next Day Delivery.

For further information, including the costs and estimated delivery times, please see the Delivery section of our FAQs.
If you have any questions concerning delivery of your order, please contact our Customer Services department.

FREE STANDARD SHIPPING
 
1.By taking advantage of the Free Delivery offer (the “Offer”) you agree to these terms and conditions.
 
2.The Offer entitles you to free standard delivery within the UK on all online orders at www.2tonefit.com.
 
3.The Offer applies to the standard delivery service only for customers shipping within the UK.
 
4.2Tone Fit’s normal refund and returns policy applies.
 
5.This Offer cannot be used in conjunction with any other offer or promotion and cannot be exchanged for cash.
 
6.2Tone Fit reserves the right to (i) cancel this Offer at any time; (ii) refuse to allow any individual to participate in this Offer (iii) decline to accept order where, in its opinion, an Offer code is invalid for the order being placed and (iv) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).
 
7.These terms and conditions shall be governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction in the event of a dispute.

INTERNATIONAL DELIVERY

We offer a delivery service for international customers outside the United Kingdom where charges apply.

TRACK YOUR ORDER

If you have selected Standard delivery you will receive tracking information along with your order despatch email.
 
Standard delivery orders to most areas of Mainland UK should arrive within four working days.  Exceptions to this are deliveries to AB and DD postcodes, Highlands and Islands and Northern Ireland.  Deliveries to these areas will take up to seven working days to arrive.
 
HAVING TROUBLE TRACKING YOUR ORDER?
We will check your order status and give you an update. Please contact enquiries@2tonefit.com with the date your order was placed, your reference number for each order, your full name, billing address and phone number.
 
Please allow six working days before querying your UK order, or eight working days before querying your Northern Ireland, AB postcodes, Highlands and Islands orders.
 

INTERNATIONAL TRACKING

In order to track your order with us, you will need to have your tracking number with you. This can be located on your despatch confirmation email.
 
Most parcels will reach their destination within 2 weeks, however, some destinations may require additional time allowed for parcels to arrive.
 

PRICE AND PAYMENT OPTIONS
We accept all major Debit and Credit cards as well as PayPal and Apple pay.
Please see www.paypal.com for information on PayPal payments.
The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. The delivery charges will depend on the delivery option that you choose and will be shown during the checkout process.  

FURTHER INFORMATION FOR OVERSEAS CUSTOMERS
We charge you for your order in Pounds Sterling. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Please note that customers outside of the European Union will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities.

CARD VALIDATION
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy.  (View the privacy policy).

ONLINE PROTECTION BENEFITS
•        Shop online with added security and peace of mind.
•        Your personal password is linked to your card only, and not to your computer.
•        This security scheme will help to prevent unauthorised purchases.

HOW IT WORKS
When you reach the checkout process at 2ToneFit.com (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.

This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.

Alternatively you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.

Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.

RETURNS
We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. To return an item, follow the instructions included in your order confirmation email, further information is available here. Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed. Refunds will be credited to your original method of payment. Please note that it may take 2-3 working days for the refund to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from 2TONEFIT.COM.
In the interests of hygiene we do not offer refunds on underwear or swimwear if the hygiene seal has been removed, please also note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed.

You also have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Please see RIGHT TO CANCEL (EU CUSTOMERS) for details.
Your statutory rights are not affected by our returns policy.

If you have any questions, please contact our Customer Services Team customerservice@2tonefit.com

RETURNING GOODS BOUGHT AS SPECIAL OFFERS
If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.
For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

RIGHT TO CANCEL
In addition to our returns policy, if you are a customer in the European Union you have the right to cancel your contract with us within 14 calendar days from the day after the date you received your order.  
We will refund to you the price paid for the items and (unless you did not pay for delivery) the delivery charges that you paid up to a maximum amount of the cost of our Standard Delivery option.  You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of return from you. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost. 
Please note: if you do not wish to cancel your entire contract and just want to return some of the items in your order you can return them in accordance with out standard return policy.  Please see either UK & EIRE Returns Policy or International Returns Policy (depending on where you are) for details.

PRODUCT INFORMATION
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Any items ordered remain our property until we receive full payment.

PURCHASE OF PRODUCTS
When you place an order on our website we shall email you an order confirmation email. Our acceptance of your order does not take place until despatch of the order, at which point the contract for the purchase of goods will be made and you will be charged.
Once you have checked out and you have received your order confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before clicking the ‘CONFRIM & PAY’ button.
Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
    * The product ordered being unavailable from stock
    * Our inability to obtain authorisation of payment
    * The identification of an error within the product information, including price or promotion
    * If we suspect any fraudulent activity
If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all necessary measures to keep the details of your order and payment secure.
Prices are subject to change without notice. These changes will not affect orders that have already been despatched. Prices are inclusive of VAT (where applicable).
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
We continually update our website. 
Some website promotions may not be available to customers in particular jurisdictions.